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Questions and answers

2930

How do I take a register using the Sussex Mobile app?

A new staff user guide can be found via the following link:

What are the main differences with the new version of attendance?

• PIN is 6 letters
  • The PIN is made up of 6 letters (previously 4 numbers)
• Students can notify absence themselves using the app during the teaching session
  • If a student is unable to attend a teaching session they can notify you during the session by selecting from the list of absence reasons.
• A student’s location at the time of check in should help determine they are actually present
  • New Sussex Mobile Attendance is able to check if a student is within range of the building at the time they check in. If they have chosen not to share location information with the app, this information will not be recorded.
• Tutors have access to the PIN in advance.
  • The PIN is available for all upcoming teaching sessions prior to the start time of the session.
• Students can check in 5 minutes after the session has ended
  • The end time of check in is currently set to 5 minutes after the session has ended to allow tutors to share the PIN at the end of the session and still take attendance.
• Sussex Direct is read only for the first 7 days after the teaching session.
  • After this time the app can no longer be used for any changes and any necessary corrections can be made in Sussex Direct. Note any changes made in Sussex Direct will not be fed back to the app.

Which students can use Sussex Mobile to register their attendance?

All users of the Student Profile of Sussex Mobile, who have an event or teaching session listed in their timetable in Sussex Direct will be able to register their attendance at that teaching session or event.

The 6 digit PIN (all letters) will be automatically generated for all teaching sessions and events.

How long do students have to enter a PIN once it has been shared?

Students have from the time the PIN is shared to 5 minutes after the end time of the teaching session or event to enter the PIN and check in to their session.

When is the best time during my lecture to record attendance?

You can make a note of the PIN prior to start of the teaching session. You can choose to share that PIN with your students at any time?during your teaching session. Your students will be able to check in from the time you share it with them to 5 minutes after the end time of the teaching session.

How can I view and amend attendance records after a lecture?

I can't see my expected teaching session or PIN - what should I do?

If you are also a student, you will need to switch to the Staff profile to view Lecturer Attendance and view the sessions' PIN.

What if I have problems using the system?

If you have trouble accessing the app through your phone or tablet, you should use the PC in the teaching room to use the browser version. This can be accessed via?/mobile

What if my students have problems using the system?

Students should be advised to first look at the students FAQs (if they have not yet done so) which can be found at . These provide answers to a number of common questions about the functionality.

If a student is present, but has problems entering the PIN or accessing the app, they will need to contact you after teaching has finished and you will be able to update their status manually in Sussex Mobile. You should also prompt them to let you know if you they have any issues and record their names during teaching, if possible.

One of my students has notified me of their absence ahead of a teaching session, what should I do?

From the time of the teaching session to 7 days after, you can mark them as Absent and select a reason other than Not Present in the app. This will bring that reason over to Sussex Direct with Abs N. From 7 days after the teaching session you can update the absence in Sussex Direct.